What this statement covers
This statement covers the kejn website (kejn.com) and the kejn web app. Our iOS and Android apps are built to the same design rules — support for larger text, screen reader labels on every button, large touch targets and respect for reduced motion. They have not yet been assessed separately; we will add them to this statement once they have been.
The standard we work to
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. These are the guidelines the European standard EN 301 549 builds on.
They are also the reference for the European Accessibility Act and the laws that implement it, such as the Barrierefreiheitsstärkungsgesetz (BFSG) in Germany and the Barrierefreiheitsgesetz (BaFG) in Austria. In Switzerland, the Disability Discrimination Act (BehiG) applies. We use WCAG 2.2 AA as our standard regardless of which law applies in a particular case.
How accessible kejn is today
kejn is partially conformant with WCAG 2.2 level AA. This means that most of kejn meets the standard, but some parts do not yet. They are listed below.
What we have built in:
- Almost everything can be used with a keyboard alone (the exceptions are listed below), focus is always visible, and every page has a link to skip straight to the main content.
- Buttons that only show an icon have a text label for screen readers. New messages in a conversation are announced as they arrive.
- Body text meets a contrast ratio of at least 4.5:1 in both the light and the dark theme.
- You can choose a light or dark appearance, or follow your device.
- When you turn on "reduce motion" on your device, animations are toned down and videos do not start by themselves.
- Layouts adapt from small phones to large screens, and buttons and other touch targets are designed to be at least 44 pixels in size.
- Forms have visible labels, and errors are explained in words, not only with colour.
- Everything is available in English, German, French and Italian, in plain language.
Known limitations
These are the problems we know about, and what you can do in the meantime:
- Profile videos have no captions or transcripts. Members record their own videos and we cannot yet add captions to them. The most important information on a profile — name, age, what someone is looking for, their answers in their own words — is always available as text.
- Short video loops on profiles start by themselves, without sound, and have no pause button. They stop when they scroll off the screen. If you turn on "reduce motion" or data saver on your device, they do not start by themselves at all.
- Voice messages have no transcript, and calls have no live captions. You can always write instead, and you can agree to start with a text conversation.
- Photos have only a generic description, such as "Photo of Lea". Members cannot yet add their own image descriptions.
- During sign-up, photos are put in order by dragging them. There is no keyboard alternative at this step. Afterwards, in Edit profile, you can use the "Move earlier" and "Move later" buttons instead.
- Trimming a profile video uses handles that you drag with a mouse or a finger. There is no keyboard alternative yet.
- Single-letter shortcuts. On larger screens, the J and K keys move between your introductions on Today. They do not react while you are typing, but you cannot yet switch them off or change them.
- Some colours in the light theme have too little contrast. The coral focus ring and selection outline, and the light borders of input fields, are below the recommended 3:1 contrast for controls. A few small labels on softly coloured cards are just below 4.5:1.
- Identity verification takes place on the pages of our verification partner. We cannot fully control how accessible they are. It requires a photo of an ID document and a short selfie video. If this is difficult for you, write to us and we will help you find a way.
- Sign-in codes are sent by text message and are only valid for a short time, for security reasons. You can request a new code at any time.
We are working on these points and will update this statement as we fix them.
Content from other providers
Some steps happen outside kejn and are designed by other companies: identity verification by our verification partner, and payment screens in the App Store, Google Play or of our payment partners. If you run into a barrier there, tell us anyway — we will pass it on and help you complete the step.
How we assessed kejn
This statement is based on a self-assessment carried out by our team in October 2026. We reviewed our pages, components and design system against the WCAG 2.2 level AA success criteria and measured the contrast of our colour palette. We have not yet had kejn audited by an external expert.
We review this statement whenever we make major changes, and at least once a year.
Feedback and contact
If something on kejn is hard or impossible for you to use, please tell us. Write to accessibility@kejn.com or use our contact form. Tell us what you were trying to do, where, and with which device or assistive technology if you like.
A person on our team reads every message. We reply within 5 working days. If we cannot fix the problem quickly, we will help you get what you need in another way — for example by giving you the information in a different format or by guiding you through a step.
If you are not satisfied with our answer
If you are not satisfied with how we responded, you can contact the authority responsible for accessibility in your country:
- Germany: the Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF).
- Austria: the Sozialministeriumservice.
- Switzerland: the Federal Office for the Equality of People with Disabilities (EBGB) provides information about your rights.
- Other EU countries: the market surveillance authority for accessibility in your country.