Reporting and complaints

In an emergency

Report in the app

This is the fastest way, and it works from every profile and every conversation:

1. On a profile, open the menu (the three dots) and choose Report a concern. In a conversation, open the menu and choose Report.
2. Choose what happened — for example a fake profile, harassment, sexual content, someone who seems under 18, a scam, or something that happened when you met — and add details if you like.
3. If you want, block the person at the same time. They are not told that you reported or blocked them.

Report without the app, or report illegal content

Anyone can report content on kejn they consider illegal, also without an account. Write to dsa@kejn.com and include:

• an explanation of why you consider the content to be illegal;
• where exactly the content is, so we can find it — for example the member's first name and age as shown, a description of the profile, a screenshot, and the date and time;
• your name and e-mail address — not required if you are reporting child sexual abuse material;
• a statement that you believe in good faith that the information in your report is accurate and complete.

For other concerns about safety, write to safety@kejn.com.

What happens after you report

We confirm that we have received your report. People on our team review it carefully, objectively and without discrimination. We aim to look at every report within 24 hours, and we deal first with reports where someone may be at risk.

We tell you what we decided. If we use automated tools in handling a report, we say so. We never tell the reported person who reported them.

Content that is clearly illegal, and any sign of child sexual abuse, is removed and, where the law requires it, reported to the authorities.

When we take action against your content or account

If we remove or hide your content, limit features, show your profile less often, suspend or close your account, we tell you what we did and why: which content or behaviour it concerns, which rule or law it is based on, whether automated tools were involved, and how you can object. The only exceptions are where the law prevents it or where telling you would put someone at risk.

How to object to a decision

If you disagree with a decision we have taken — whether on your report or about your own content or account — you can object free of charge within 6 months of being told about it. Reply to the message in which we informed you, or write to dsa@kejn.com and tell us the phone number or e-mail address of your account.

Your objection is reviewed by a person who was not involved in the original decision. If we find that we got it wrong, we reverse the decision without delay. We tell you the outcome and the reasons for it.

Out-of-court dispute settlement

If you live in the EU and our answer to your objection does not resolve the matter, you can turn to an out-of-court dispute settlement body certified under the Digital Services Act. The European Commission publishes a list of these bodies. We will engage with them in good faith. Their decisions are not binding, and you can always go to court instead.

Misuse of reporting

If someone frequently sends reports that are clearly unfounded, we may, after a warning, stop processing their reports for a reasonable period. If someone frequently shares clearly illegal content, we suspend their account.

Points of contact

Members and other users can reach us about the Digital Services Act at dsa@kejn.com. Authorities of the EU member states, the European Commission and the European Board for Digital Services can contact us at the same address. We communicate in English, German, French and Italian.

Child sexual abuse material can also be reported directly to the police or to a reporting office — in Switzerland to the Federal Office of Police (fedpol), in Germany to internet-beschwerdestelle.de, and in Austria to Stopline.